Citizen Charter


Aims and Objectives of the Organisation (Odisha Police):
1. Maintenance of general law and order in the state.
2. Prevention and detection of crime and adoption of suitable crime control measures.
3. VIP security and security of important institutions and vital installations.
4. Smooth management of traffic.
5. Collection of reliable intelligence and ensuring due follow up action on the intelligence input.
6. Modernization of State Police Force.
7. Effectively counter left wing extremism.
8. Ensuring discipline, morale and welfare of the members of the force and other employees.
9. Assist in disaster management.
10. Maintain effective police-public relationship and earn public confidence by encouraging community participation in policing.
11. Inculcation of right attitude in the public and police force.
 
Mission/Vision :
1. To build up a competent, responsive, accountable and people-friendly police administration in the State and create a general sense of security in society.
2. Special emphasis on being responsive to public needs and aspirations and ensure community participation in policing by wide networking with civil society.
3. Providing succour to those in distress, especially women, children, members of SCs/STs and other depressed sections of the society, minorities and treating their problems with a sense of empathy and concern for social justice.
4. Create a peaceful atmosphere conducive to investment and industrialization.
Weed out corruption at all levels of organization and ensure professionalism and modernization in all spheres of functioning of the organization.
 
Citizens Interaction:

(a) Grievance Cells function at the State Police Hdqrs as well as offices of all district Ss.P. and other heads of police establishments like Crime Branch, Human Right Protection Cell etc. to hear and redress public grievances.
(b) Open house meetings are conducted by Supdts. of Police and District Magistrates at the district level for public hearing of the grievances and their effective redressal.
(c) Mahila and Sishu Desks have been established in selected police stations to exclusively look after the problems of women and children. Besides, 6 Mahila Police Stations are functioning at Cuttack, Khurda (Bhubaneswar), Rourkela, Sambalpur, Koraput and Berhampur for investigation and counselling in women related cases. There is also a State level family counselling centre under the State Human Rights Protection Cell, Cuttack.
There is also interaction with various citizens committees, peace committees, residents associations, various other associations and non-governmental organisations and other components of civil society. There is continuous public interaction at the police station level and field units.
The police officers, during tours and night halts also interact with the local people, get acquainted with their problems and take remedial measures.

 
Grievance Redress Mechanism :
 

A grievance cell has been functioning at the State Police Hqrs., since 1976 to redress grievances of the members of the public on their personal appearance or on receipt of written petitions from them .
Any member of the public can appear in the grievance cell on any working day during the office hours, i.e. between 10 AM to 5 PM.
Apart from hearing grievances of members of the public, a number of written petitions are also received from different quarters at the State Police Hqrs. Petitions containing allegations against police officers are immediately sent to the concerned Ss.P. /Range DIGs for necessary enquiry and prompt follow up action.
A number of petitions are received through the office of the President of India, P.M. of India, Supreme Court and High Court, Governor, Chief Minister and other ministers, NHRC, State Human Rights Commission, State Mahila Commission etc. These petitions are sent to the concerned Ss.P. for prompt enquiry and report.